Política de reembolso

Return and Refund Policy

Please review the following policies before placing your order. Because our slime and print-on-demand products are made or prepared specifically for each order, we do not accept returns or exchanges for changing your mind, ordering the wrong size or color, or no longer wanting the product.

Slime Products

Due to the handmade and hygiene-sensitive nature of slime, all slime sales are final. We do not accept change-of-mind returns or exchanges.

If your slime arrives damaged, defective, incorrect, or unusable, please contact info@hazelslimes.com within 7 days of delivery. Include your order number and clear photographs of the product and packaging. After reviewing the issue, we may provide a replacement or refund when appropriate.

Print-on-Demand Products

Our phone cases, clothing, and other print-on-demand products are created specifically for each order. We do not accept returns or exchanges for incorrect sizes or colors, change of mind, or buyer’s remorse.

If a print-on-demand product arrives damaged, has a manufacturing defect, or is different from what was ordered, contact info@hazelslimes.com within 30 days of delivery. Include your order number and clear photographs showing the issue. After reviewing the claim, we will offer an appropriate replacement or refund. Customers do not need to return an approved damaged or defective product unless we provide different instructions.

Order Cancellations

Orders may only be cancelled before processing or production begins. Once an order has entered production or has shipped, it cannot be cancelled.

Missing or Delayed Packages

If tracking has stopped updating or your package appears lost in transit, contact info@hazelslimes.com. We will work with the shipping carrier or fulfillment provider to investigate. When a package is confirmed lost and the delivery address was correct, we may provide a replacement or refund.

Incorrect or Incomplete Addresses

Customers are responsible for entering a complete and accurate delivery address. If an order is returned or lost because an incorrect or incomplete address was provided, additional shipping or replacement charges may apply.

Contact Us

For assistance, email info@hazelslimes.com with your order number. We normally respond within 1–2 business days.