Shipping & Returns Policy At Hazel Slimes, we strive to make your shopping experience as smooth as possible. Please review our shipping and return policies below to understand what to expect when ordering from us. Shipping Policy If You Encounter an Issue with Your Order If you receive the wrong item or your package is damaged in transit, please contact us at info@hazelslimes.com within 7 days of receiving your order so we can assist you. After this timeframe, we are unable to provide replacements or store credit. When Will My Order Ship? All orders require 2-3 business days for processing and packaging (excluding weekends and holidays) before being shipped. Important Notes: Delivery timeframes do not include weekends or major holidays. Shipping delays may occur due to postal operation errors, weather conditions, or peak holiday periods. Shipping Time Frame Processing Time (2-3 business days) + Transit Time of Your Chosen Shipping Method = Estimated Delivery Time Shipping Costs Shipping costs vary based on:✔ The size of your order✔ Your location✔ The shipping method you choose Exact shipping costs will be calculated at checkout before payment. International Shipping We ship internationally to most countries! Delivery times and costs will be calculated at checkout before payment. Please Note: International shipments may take longer than domestic shipments. Customers are responsible for any additional fees imposed by their country, such as customs, duties, or taxes. Please check with your local post office to understand these fees before placing an order. Common Shipping Issues My Package Was Marked as Delivered, But I Don’t Have It. If your tracking information shows your package as “delivered”, but you cannot locate it:✔ Check nearby locations like your porch, mailbox, garage, or with neighbors.✔ Sometimes packages are marked “delivered” up to 72 hours before arrival. If it has been over 72 hours and your package still hasn’t arrived:File a claim directly with USPS: File a Claim with USPSUse USPS tracking tools to follow up: USPS Tracking Please Note: Hazel Slimes does not grant refunds or replacements for packages marked as “delivered.” My Package Was Returned to Sender. What Happens Now? Packages returned to us due to an invalid or incomplete address will not be re-shipped for sanitary reasons. Instead, we will issue a store credit for the order total. To avoid this, please double-check your shipping address before completing your order. Can I Change My Address After My Order Ships? Unfortunately, once an order has shipped, we cannot change the delivery address. Hazel Slimes is not responsible for orders shipped to incorrect addresses provided by the customer. Refunds, returns, cancellations? ♡ We don’t process refunds, returns, or cancellations at request and after an order has shipped out since slime is a perishable product. There is a 20% fee for all refunds and cancellations before an order is shipped out. Need Help? If you have any questions about your order or need further assistance, don’t hesitate to contact us at info@hazelslimes.com. Thank you for choosing Hazel Slimes! We’re grateful to have you as part of our community.
