Shipping policy

Processing Time

All orders require 2–3 business days for processing and packaging (excluding weekends and holidays).

Orders are not shipped on weekends or major holidays.

Estimated delivery time = Processing Time (2–3 business days) + Carrier Transit Time

Please note:

Delivery timeframes do not include weekends or holidays
Shipping delays may occur due to postal issues, weather conditions, or high-volume periods

Shipping rates are calculated at checkout based on:

We ship internationally to most countries.

Please note:

International delivery times may vary and can take longer than domestic shipping
Customers are responsible for any customs fees, duties, or taxes required by their country

If your order arrives damaged or you receive the wrong item, please contact us at info@hazelslimes.com within 3 days of delivery.

Please include your order number and clear photos so we can assist you.

After this timeframe, we are unable to offer replacements or store credit.

Once your order has shipped, Hazel Slimes is not responsible for lost or stolen packages.

If your tracking shows “delivered” but you cannot locate your package:

If your package still has not arrived, please contact your shipping carrier directly to file a claim.

Please double-check your shipping address before placing your order.

If a package is returned to us due to an incorrect or incomplete address:

We are not responsible for orders shipped to incorrect addresses provided at checkout.

Once an order has shipped, we are unable to change the delivery address.

All sales are final. Please review your order and shipping details carefully before completing your purchase.